If your package is lost, damaged or stolen prior to arriving at
USA2’s warehouse in the U.S., you will be responsible for contacting Customer
Service of the online merchant or the courier to resolve the issue and/or file
a claim with them.
If your order is lost, damaged or stolen after it has been
received at USA2Everywhere’s warehouse, you should fill out the attached
Lost/Damaged Claim Form within 10 business days of the package being delivered
and email it to Customer Service at claims@usa2everywhere.com. The claim form
should be accompanied by a copy of your order with the merchant and photos if
the claim is for damage.
To facilitate the claims process, we highly recommend you always review your items at the time of pickup or delivery and notate on your delivery receipt any missing or damaged items.
Claims will be reviewed and a decision made according to USA2Everywhere’s terms and conditions within 4-6 weeks from receipt of all required claim documentation. Claim awards will be paid out in the form of a credit to your USA2Everywhere account or replacement of the lost/damaged item.