If you change your mind about an order you place with an online
merchant, you must contact the merchant directly and follow their procedures
for cancelling an order. If the merchant does not allow cancellations or you
are not able to cancel the order before it is shipped by the merchant, the item
will be received by USA2Everywhere.
You must contact USA2Everywhere at least twenty-four (24) hours before the package is scheduled to depart our U.S. warehouse if you do not wish for the package to ship to your local country. USA2Everywhere will not guarantee that the package will not ship out if this advance notice is not provided. Orders/packages cannot be cancelled once they have left the U.S. warehouse, and customers are responsible for all Shipping Fees invoiced. USA2Everywhere at its sole discretion may charge a handling fee for all packages that are requested to be returned on our customer’s behalf prior to departure from our U.S. Warehouse.
If you are able to cancel your order with the merchant, we ask that you also cancel your order/package under your USA2Everywhere account. Provided we have not received your box, you can select the "Cancel Shipment" option under the corresponding order entry. Follow the remaining instructions to confirm the cancellation and remove the order from your account. Removing the shipment information from your account will also help ensure that we can stop your package before it leaves our warehouse.
If you receive an order and you decide that it is not what you wanted or is defective, you would need to contact the merchant directly and follow their procedures for returns and/or making a defective product claim. This may require you to send back your package. Currently USA2Everywhere does not handle returns from the destination country back to the U.S.
If you feel your item has been damaged in transit, please see the article on Lost, Damaged or Stolen Items.